FAQs
What are the benefits of using Kudzu Networks?
- Kudzu Networks allows you to connect to the Internet at high speeds for less than most companies.
- Kudzu Networks does not require a phone line for high speed Internet access.
- Kudzu Networks does not cap your data, all of our packages are unlimited data.
- Kudzu Networks offers friendly local customer service and technical support.
What is fiber internet?
Fiber internet, also known as fiber-optic internet, uses thin strands of glass or plastic fibers to transmit data as light signals, enabling faster and more reliable internet connections.
How fast is fiber internet?
Fiber internet can reach speeds of 1 Gbps (1000 Mbps) and even higher, making it great for bandwidth-intensive activities like streaming HD videos, online gaming, and video conferencing.
What are the advantages of fiber internet?
Fiber internet offers many advantages, such as faster speeds, more reliable connections, and suitability for high-bandwidth activities like streaming HD videos, online gaming, and video conferencing.
How is fiber internet installed?
The installation process involves running fiber-optic cables from the nearest network hub to your home or business. A technician will typically install an Optical Network Terminal (ONT) at your location to convert the fiber signals into data that your devices can use.
How does fiber internet compare to standard internet?
Fiber internet stands out for its faster speeds, higher reliability, and better performance compared to both cable and DSL. Cable internet relies on coaxial cables, which can be slower and more susceptible to interference. On the other hand, DSL utilizes traditional phone lines, offering even lower speeds and reliability.
Why is upload speed important?
Upload speed is important for tasks like sending emails with attachments, video conferencing, online gaming, and uploading files to the internet. It determines how quickly data from your device can be sent to the internet. This is crucial for activities that involve sending data from your device to servers, such as sharing files, video chatting, working from home, live streaming, or online gaming. A higher upload speed ensures that these activities are smooth and efficient, especially when multiple devices are connected to the internet at the same time.
Will my internet work if the power goes out?
Fiber internet operates independently of electrical lines. If the fiber cable remains undamaged, your internet connection should continue functioning even during a power outage, provided you install an uninterruptible power supply (UPS) and connect the Optical Network Terminal (ONT) and router.
Are there any upfront costs for a new customer?
Yes, the customer may be responsible for paying an upfront contribution depending on the installation cost.
What does Kudzu Networks technical support cover?
Kudzu Networks supports your access to the internet, and we also support the equipment provided to access our service. Our support services are free of charge for all Kudzu Networks’ active customers in good standing.
If a customer is seeking help with their computers, software applications, or any other devices that are Wi-Fi enabled, we ask that you contact the manufacturer of those items for support. A technician will be happy to make sure the customer is receiving a signal and that customer-issued equipment is working properly.
Will I have access to my account information online?
Yes, the customer is provided access to the online portal, which includes account information changes, billing, technical support requests, and/or changes to your service plan. The account may also be accessed through our app, My Kudzu.
What do I need to use your service?
A computer or any other Wi-Fi-enabled device will be needed to use our service.
How do I get signed up for service?
The first step is to visit our website to check availability at your specific address or call our office at 866-606-7103 to speak with a sales representative.